Quality Assurance

Quality Assurance

Quality assurance is the cornerstone of every industry. We help our clients enhance the quality of the service their team provides to their customers, increase their efficiency and reduce wasteful spending. Taken together, the benefits of optimizing QA practices helps get a leg up on the competition. Here are the servcices we provide in QA field.

Our quality guidelines include mechanisms for:

  • Inbound & Outbound Quality Monitoring
  • Email/Chat Quality Monitoring
  • Sales Verification
  • Agent Compliance
  • Customer Service Audits
  • Process Compliance Audits
  • Legal Compliance Audits
  • Do not call verification